Outlook signature manager for every version your company runs

Outlook has changed how it stores signatures more than once, and most companies run three versions of it at the same time. This page is about what that means in practice and how one template covers all of them.

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Where Outlook keeps signatures

Classic Outlook on Windows

Signatures live in a folder in the user's profile as three files per signature, HTML, RTF and plain text. That is why a signature disappears when someone gets a new laptop, and why a copied signature loses its logo when the image was pasted rather than linked.

Roaming signatures

Newer builds store the signature with the mailbox instead of the computer, so it follows the person to their next machine. This is the behaviour a company wants, and the one a managed signature relies on.

The new Outlook and Outlook on the web

Both read the signature from the mailbox. A signature set centrally appears in all three without anyone opening settings.

Outlook for Mac and the mobile apps

Outlook for Mac follows the mailbox as well. The mobile app keeps its own short signature, which is why a mobile variant exists as a separate part of the template set rather than a shrunken copy of the desktop one.

One template set, every Outlook covered

You design the signature once, map the directory fields, and deploy. AutoSignature writes to the mailbox, so classic Outlook with roaming signatures, the new Outlook, Outlook on the web and Outlook for Mac all present the same block, and the mobile variant covers the phone.

  • The sender sees the signature while writing and in Sent Items, unlike a server-appended footer.
  • Logos and banners are hosted and linked at the right size, so they survive copying and forwarding.
  • Dark mode is handled, so a dark logo does not vanish in the dark theme.
  • Reply-aware templates put the short block on replies so a thread does not stack logos.
  • A person who changes department picks up the new group's signature on the next rollout.

The five that fill your ticket queue

  • Outlook replaced the signature after an update or a new device, and the person asks IT for the file again.
  • Someone pasted the HTML into the wrong box and the logo is a red cross.
  • A new joiner invented their own layout because nobody sent them the template.
  • The mobile app signs with a device line and nobody knows how to change it.
  • Half the company has the old logo and the other half the new one, six months after the rebrand.

Why the first one happens, and what to do about it, is written out in why Outlook replaces employee signatures.

Questions about Outlook

Is this Outlook signature management software or an add-in?

It is management software. Nothing is installed in Outlook, no add-in is deployed and no script runs on the endpoint. The signature is written to the mailbox from the tenant connection described on the Office 365 email signature management page.

Can people still edit their signature in Outlook?

They can, and the next rollout restores the managed version. If a team genuinely needs a variation, give it its own group and its own template set instead of leaving it to each person.

We are on Exchange on premises for part of the company.

That case is covered on the Exchange email signature management page, including hybrid tenants where some mailboxes have not moved yet.